Your privacy matters to us. This Privacy Policy explains what personal information 26 ultra collects when you use our platform, how we use it, and the rights you have as a player based in the Philippines. Please read this page carefully before creating your account.
When you register an account on 26 ultra, we collect the personal details you submit through the registration form, including your full name, date of birth, email address, mobile number, and preferred payment details. This information is required to verify your identity, process deposits and withdrawals in Philippine pesos, and comply with applicable regulations in the Philippines. We may also ask for a government-issued ID during account verification to confirm that you meet the minimum age requirement and are a legitimate account holder. Any additional information you voluntarily provide — such as your preferred game categories or communication preferences — is used solely to improve your experience on the platform. You are responsible for ensuring that all information you submit is accurate and up to date.
When you access 26 ultra through your mobile browser or device, we automatically collect certain technical information to keep the platform running smoothly and securely. This includes your IP address, device type, operating system, browser version, session timestamps, and the pages or game sections you visit during each session. We use this data to detect unusual activity, prevent unauthorised access, and diagnose technical issues that may affect your experience. Aggregated usage data — with all personally identifying details removed — may also be used to understand how Filipino players interact with different parts of the platform so we can make improvements. We do not use this technical data to build individual profiles for advertising purposes.
All deposit and withdrawal transactions made through your 26 ultra account are recorded and retained as part of our financial record-keeping obligations. We collect transaction amounts, timestamps, payment method references, and account balance changes associated with each transaction. This data is used to process your payments accurately, resolve any disputes that may arise, and meet our obligations under Philippine financial regulations. We do not store full card numbers or complete banking credentials on our servers — payment processing is handled through secure, encrypted channels. Transaction records are retained for the period required by applicable law and are accessible to you through your account dashboard.
If you contact the 26 ultra support team by email or through any other channel we make available, we retain a record of that communication, including the content of your message and any attachments you send. These records help us respond to your enquiry accurately and track the resolution of any issues you report. We may also send you transactional messages related to your account — such as deposit confirmations, withdrawal updates, or security alerts — using the contact details you provided at registration. We do not send unsolicited promotional messages, and you can update your communication preferences at any time through your account settings. All communications are stored securely and are not shared with third parties for marketing purposes.
The primary reason 26 ultra collects personal data is to operate the platform and deliver the services you signed up for — including live casino games, sports betting, slot games, fish games, and PHP payment processing. Your account information is used to authenticate your identity each time you log in, ensuring that only you can access your account and funds. Transaction data is used to process deposits and withdrawals accurately and to maintain a correct record of your account balance at all times. Usage data helps us identify and fix technical problems quickly so that your gaming experience on mobile is as smooth as possible. Without collecting and processing this information, we would not be able to provide a safe, functional, and personalised platform for Filipino players.
Protecting the integrity of the 26 ultra platform and the safety of every player's account is one of our highest priorities. We use the personal and technical data we collect to monitor for signs of unauthorised access, suspicious login attempts, unusual transaction patterns, and other indicators of potential fraud or abuse. Where our systems detect activity that may indicate a security risk, we may temporarily restrict access to an account while we investigate, and we will contact you using the details on file to resolve the matter. We may also share relevant information with payment processors, identity verification services, or law enforcement authorities where required by Philippine law or where necessary to prevent serious harm. All security-related data processing is carried out using industry-standard encryption and access controls.
We analyse aggregated, anonymised usage data to understand which features Filipino players use most, where players encounter difficulties, and how the overall platform experience can be improved. This analysis informs decisions about new game categories, payment options, interface changes, and support resources. Individual player data is never used in this analysis in a way that could identify you personally — all insights are drawn from patterns across the platform as a whole. Feedback you provide directly, whether through support interactions or any feedback mechanism we make available, may also be used to guide improvements. Our goal is to make 26 ultra the most convenient and enjoyable mobile gaming platform available to players in the Philippines.
As a registered player on 26 ultra, you have the right to request a copy of the personal data we hold about you at any time. If any of the information we hold is inaccurate or out of date, you have the right to request that we correct it, and we will do so promptly after verifying your identity. You can update many of your account details — such as your contact number or email address — directly through your account dashboard without needing to contact us. For changes to identity-verified information, such as your registered name or date of birth, you may be asked to provide supporting documentation to ensure the accuracy of our records. We are committed to keeping your data accurate and will respond to correction requests within a reasonable timeframe.
You may request the deletion of your personal data by contacting us at the email address provided at the bottom of this page. We will process deletion requests in accordance with our legal obligations — some data, such as transaction records, must be retained for a minimum period under Philippine financial regulations even after your account is closed. Where data cannot be immediately deleted due to legal retention requirements, we will restrict its use to compliance purposes only and delete it as soon as the retention period expires. Data that is no longer required for any operational or legal purpose is deleted or anonymised on a rolling basis as part of our standard data management practices. If you close your account voluntarily, we will confirm the data deletion timeline applicable to your account at the time of closure.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your personal information has been handled, please contact the 26 ultra team by email at support@26ultra.net. We aim to respond to all privacy-related enquiries within a reasonable timeframe and will work with you to resolve any concerns as quickly as possible. If you are not satisfied with our response, you may have the right to escalate your complaint to the relevant data protection authority in the Philippines. We take all privacy complaints seriously and treat them as an opportunity to improve our data handling practices. For general questions about the platform, the FAQ page is a good starting point before reaching out to the support team directly.
Effective date: 1 January 2025. This Privacy Policy applies to all players using the 26 ultra platform in the Philippines.
A quick summary of the key commitments 26 ultra makes to every Filipino player.
All data transmitted between your device and the 26 ultra platform is protected using industry-standard encryption. Your account credentials, payment details, and personal information are never stored in plain text. We apply strict access controls so that only authorised personnel can handle your data.
26 ultra does not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances. Your data is used exclusively to operate the platform, process your transactions, and keep your account secure. We share information with third parties only where required by law or strictly necessary to deliver our services.
You can request access to your data, ask us to correct inaccuracies, or request deletion of your account and associated records at any time by emailing support@26ultra.net. We process all data rights requests promptly and keep you informed throughout the process. Your privacy is not an afterthought — it is built into how we operate.
Now that you know how 26 ultra protects your personal information, you can register your account and start playing — knowing your data is in safe hands. Live casino, sports betting, slot games, and fish games are all waiting for you, fully accessible from your mobile browser in the Philippines.